Return and refund Policy

At Nextive, your satisfaction is important to us. We want you to enjoy shopping for perfumes, skincare, and beauty products with confidence.

Returns and cancellations

You may request a return within 7 days after your item is delivered.

To be eligible for a return, items must be unused, unopened, and in their original packaging with all tags and seals intact.

For hygiene and safety reasons, opened or used perfumes, skincare, and beauty products may not be eligible for return unless they are defective, damaged, or incorrect.

Return shipping is free for eligible returns. Please contact us before sending any item back.

You may request cancellation or removal of items from your order before the order is shipped.

How to start a return or cancellation

Contact us before returning an item or requesting a cancellation.

If your return is approved, we will provide instructions on how and where to send your package.

Items sent back without first requesting a return will not be accepted.

To start a cancellation request, please contact our support team as soon as possible.

Damages and issues

Please inspect your order when you receive it and contact us within 48 hours if an item is defective, damaged, leaking, or incorrect.

Please share your order number and clear photos of the product so we can assist you.

Exceptions and non-returnable items

For hygiene and safety reasons, certain products may not be eligible for return, including:

  • Opened or used perfumes.

  • Opened skincare products.

  • Used beauty and personal care products.

  • Products damaged due to improper use.

Defective, damaged, or incorrectly delivered products will be reviewed for an appropriate solution.

Contact us if you have questions about whether a specific item can be returned.

Exchanges

If you would like to exchange an item, please contact us before returning your product.

Exchange requests are subject to product availability and eligibility.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be processed within 2 business days and issued to your original payment method whenever possible.

Please note that your bank or payment provider may require additional time to process and display the refunded amount.

If you have not received your refund after the expected processing time, please contact us.

This policy does not limit any rights you may have under applicable consumer protection laws.

Contact

To request a cancellation, start a return, inquire about an exchange, or report damaged products, please contact us:

WhatsApp: +1 505-528-4888

Email: info.nextivestore@gmail.com

Store Name: Nextive